Selecting the optimal live chat platform is a pivotal decision for enhancing customer support and driving sales. The chosen platform can significantly influence sales outcomes and streamline team organization. A well-matched live chat tool not only contributes to increased sales but also aids in maintaining a well-organized team proficient in effective cross-selling.

In this context, we will conduct a comprehensive review of livechat.com to assess its suitability for supporting your business, boosting sales, and establishing robust reporting for your Customer Support team, whether you’re restructuring or embarking on a new initiative.

1. Suitability for Businesses:

LiveChat.com, a registered company with offices in the USA (Maryland) and Europe, originated in Wroclaw, Poland in 2002. Boasting 22 years of experience, a workforce of over 200 employees, numerous partnerships, and involvement in substantial projects, it stands as a trustworthy platform.

2. Chatbot Functionality:

• The ChatBot software is ready to work out of the box, with artificial intelligence algorithms and machine learning to improve responses over time.
• The chatbot can greet customers, filter out spam, answer questions 24/7, and automate various tasks such as lead generation and appointment scheduling.
• Chatbots in LiveChat.com work seamlessly on websites and can also chat on Facebook Messenger.
• When needed, the chatbot can transfer chats to live agents and create help tickets.
• The chatbot app can close and organize chats, track goals, and send chat transcripts via email.
• ChatBot.com is a platform that allows businesses to build AI bots without coding, with intuitive and customizable features.
• The cost of a chatbot can vary based on complexity and features, with options ranging from free plans with limitations to paid plans with advanced capabilities.
• ChatGPT, an AI-powered chatbot by LiveChat.com, is designed to answer complex user questions in a human-like manner.
• Creating a chatbot is made easier with no-code platforms like ChatBot.com, but it is also possible to build one from scratch with the right approach and tools.
• Chatbots can be integrated with other software systems such as CRM systems, helpdesk and ticketing systems, e-commerce platforms, CMS platforms, collaboration and project management tools, and social media platforms.
• Implementing a chatbot on a website can improve customer service, reduce response times, and provide 24/7 support.
  

3. Pricing Structure:

Pricing goes from as little ass $20/month!

4. Integration and Data Transfer:

LiveChat.com seamlessly integrates with a plethora of platforms, including Shopify, HubSpot, MailChimp, WhatsApp, Facebook, BigCommerce, Stripe, and many more. With over 200 integrations, you’re bound to find your preferred platform among them.

5. Agent Performance Measurement:

Platform provides detailed metrics to measure your agents’ performance, allowing you to gain insights into their effectiveness. Additionally, the platform offers various services, including Live Chat Agents training, to enhance the capabilities of your support team.

6. Agent Activity Tracking:

Agent activity tracking is available through an ad on, so you can follow activity, chat response time, staffing prediction and many more!

7. Multilingual Support:

Multi language support is also possible to setup.

8. Search and History:

Chat history makes things easier for your customers, as they can pick up a chat where they last left off or reread a conversation anytime they need. All they have to do is scroll up in the chat widget.

11. Customer Sentiment Analysis:
Emotions are notoriously hard to read in written communication, and when you participate in multiple chats at once, or not in your first language, this can truly make or brake the customer experience. Enter customer sentiment analysis, a tool to indicate customers emotional state for you.

12. Tickets in LiveChat:

Tickets are a great tool that can extend your ability to keep in touch with your customers. When used correctly, they offer a way to reach you, even after working hours.

13. Missed Chats Monitoring:
Reports are useful both when you are just starting your journey with LiveChat and want to set up your account. And any time after the initial set-up, as they give you an overview of how LiveChat and your agents are performing.

14. Lead Generator:
Integrate LiveChat with Constant Contact and automate the growth of your Leads. Implement the integration with just a few easy steps and see how the magic happens!

15. Chat Routing:
Routing rules allow you to direct customers from specific pages or locations to appropriate teams of your agents.

16. Live Chat for multiple websites:

Add LiveChat to as many sites as you wish without any extra charges. Keep the chat widget look consistent through all pages and sites. Or customize it on a page-to-page basis. Use groups to route chats from specific URLs to responsible teams (requires Team plan or higher). All that so you handle all chats using one LiveChat license.

Now you have all the information you need, or if you have any more questions, feel free to email us at writer@invicta.blog, or leave a comment, we will be glad to help you.

Choice is yours, our rating of LiveChat.com is 4.7/5, which is great score!

PS These days LiveChat has a promo with 10% off and 14 days FREE trial period! =)