Selecting the optimal live chat platform is a pivotal decision for enhancing customer support and driving sales. The chosen platform can significantly influence sales outcomes and streamline team organization. A well-matched live chat tool not only contributes to increased sales but also aids in maintaining a well-organized team proficient in effective cross-selling.

In this context, we will conduct a comprehensive review of Tidio to assess its suitability for supporting your business, boosting sales, and establishing robust reporting for your Customer Support team, whether you’re restructuring or embarking on a new initiative. 

1. Suitability for Businesses:

Tidio was founded in Szczecin in Poland by Tytus and Marcin. This platform is powered by unique chatbots and used by over 378 million unique users around the world, numerous partnerships, and involvement in substantial projects, it stands as a trustworthy platform.

2. Tidio’s Chatbot Functionality:

• Versatility Across Business Sizes: Tidio’s Chatbot caters to businesses of all sizes, from small enterprises to large corporations. Its adaptive features make it a versatile tool for diverse business needs.
• Functionality and Intelligence: Tidio’s Chatbot is designed with advanced functionalities, ensuring intelligent interactions. The chatbot’s capabilities include automated responses, handling frequently asked questions, and guiding users through various processes.
• Integration with E-business Platforms: Seamlessly integrate Tidio’s Chatbot with popular e-business platforms for enhanced functionality. Explore its compatibility with platforms like Shopify, HubSpot, MailChimp, and others, offering a streamlined experience.
• Customization and Personalization: Tailor the Chatbot to align with your brand identity. Tidio allows extensive customization, ensuring the Chatbot’s appearance and responses resonate with your business’s unique style.
• Performance Metrics and Analysis: Tidio’s Chatbot doesn’t just automate tasks; it provides valuable insights into its performance. Measure engagement, user satisfaction, and the efficiency of automated interactions to refine your Chatbot strategy.
• Multilingual Capabilities: Enhance user experience with Tidio’s Chatbot by offering multilingual support. Ensure that your diverse audience can engage with the Chatbot in their preferred language.
• User-Friendly Interface: Tidio prioritizes a user-friendly interface, making it easy for businesses to set up and manage their Chatbot effectively. No extensive coding knowledge is required, ensuring accessibility for all users.
• Continuous Learning and Improvement: Tidio’s Chatbot evolves through continuous learning. Leverage its adaptive algorithms to enhance the Chatbot’s efficiency over time, providing users with increasingly accurate and helpful responses.
• Real-Time Data Exchange: Explore Tidio’s capability to facilitate real-time data exchange between the Chatbot and your e-business platform. Ensure that crucial information about customers is seamlessly communicated, fostering a more personalized experience.
• Integration with Live Chat: Align Tidio’s Chatbot with its live chat features for a holistic customer interaction strategy. Explore how the Chatbot complements live chat functionalities to provide a comprehensive support ecosystem.
• Conclusion: Tidio’s Chatbot emerges as a powerful tool for businesses seeking intelligent automation with a personalized touch. Its adaptability, integration options, and performance metrics make it a contender in the realm of chatbot solutions. Make an informed decision to elevate your customer interactions with Tidio’s Chatbot!
  

3. Pricing Structure:

When it comes to pricing, some of the best apps in the world are free, including Facebook, Google, Instagram, and X. Tidio follows suit by offering a free option, providing strong support for startup e-businesses. However, if you have more advanced needs, you can opt for one of the available plans at Tidio.

4. Integration and Data Transfer:

LiveChat.com seamlessly integrates with a plethora of platforms, including Shopify, HubSpot, MailChimp, WhatsApp, Facebook, BigCommerce, Google Analytics, and many more. With over 200 integrations, you’re bound to find your preferred platform among them.

5. Agent Performance Measurement:

Platform provides detailed metrics to measure your agents’ performance, allowing you to gain insights into their effectiveness. Additionally, the platform offers various services, including different trainings, to enhance the capabilities of your support team.

6. Agent Activity Tracking:

Agent activity tracking is available through an ad on, so you can follow activity, chat response time, and many more!

7. Multilingual Support:

Multi language support is also possible to setup.

8. Search and History:

To access the chat history in your Tidio panel, navigate to the Solved tab located within your Inbox. By entering this tab, you can view all your previous chats and archived conversations.

11. Customer Service Analysis:

Keep track of the data that matters to your business. Monitor your team’s performance and oversee your workflows. Improve your processes with actionable insights.

12. Tickets in LiveChat:

Tidio’s ticketing system offers a convenient solution for efficient customer query management. By moving time-consuming conversations to tickets, you can effectively manage your team’s work. This article will guide you through the setup and usage of the Tidio ticketing system, helping you optimize your customer support workflow.

13. Missed Chats Monitoring:
When you’re offline in your Tidio panel, you can let your visitors know you’re unavailable now. Moreover, you can set up offline email notifications and not miss a chat with potential customers.

14. Lead Generator:
Start collecting leads to increase your chances of converting some of them into paying customers. Collected contacts give you an excellent opportunity to share the promotions, news, or any other relevant content you’d like to share with your visitors.

A Pre-Chat Survey is a short survey that visitors fill in to start a chat. In the pre-chat survey, you can collect visitors’ names, addresses, phone numbers, and GDPR consent. You can request all that information or choose what data your business may need. 

The Pre-Chat Survey is displayed when visitors type in their first message to start a conversation with you. The collected information is later saved in the conversation panel and on the contact list. 

15. Chat Routing:
Routing rules allow you to direct customers from specific pages or locations to appropriate teams of your agents.

Answer your customers quicker by focusing only on the relevant chats. No more chats’ reassigning. 

No more unnecessary interruptions during your work. Let your visitors find the right operator and enjoy less notifications and fewer chats. 

See only the chats from the scope of your expertise. Let other departments handle the rest of the conversations.

16. Live Chat for multiple websites:

Did you know you can install the Tidio chat widget on multiple websites? This allows you to provide seamless live chat support across all your web properties. In this article, we will guide you through the process of installing the same Tidio chat on another website.

Now you have all the information you need, or if you have any more questions, feel free to email us at writer@invicta.blog, or leave a comment, we will be glad to help you.

Choice is yours, our rating of TIDIO is 4.65/5, which is great score!

PS These days TIDIO has a promo with 10% off and 14 days FREE trial period! =)